FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 02.00 pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  French, English, German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  8 floors, 2 elevators.
• Are there quiet, private, romantic rooms?
  We have quiet rooms.
• Do the rooms/apartments have a terrace/courtyard?
  The rooms do not have terraces.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do have no smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  We have satellite TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  We have rooms with direct dialling telephone .
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Rooms have air conditioning, at no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  We have an open swimming pool.
• Is parking or garage available?
  A garage is available.
• Where can we rent a car?
  Car rental in town, just ask the concierge.
• Are there grocery stores or supermarkets in the surroundings?
  There is one supermarket in the direct surrounding.
• Are there vineyards nearby?
  Vineyards are at 10 km.
• How far is Florence, Siena, Pisa from the Property?
  Florence 40 km, Siena 100 km and Pisa 42 km.
• Which is the nearest village or town?
  Montecatini.
• Which is the nearest airport?
  Florence and Pisa.
• Do you have a pickup or shuttle service from and to the airport?
  Only on request, at extra charge.
• Which is the nearest bus-stop?
  200 m.
• Which is the nearest railway station?
  200 m.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No but the Hotel is located in the centre of the town of Montecatini famous for its spa waters.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.