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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 3pm, Check Out before 10am. - Is the price per room/apartment or per person?
Per room/apartment. - Is breakfast included in the price and what type of breakfast?
Yes, buffet breakfast available. - Is heating included in the price?
Yes, heating included in the price. - Can we settle the bill on arrival?
Yes, you can. - Which languages are spoken at the reception?
Italian, English, German and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
Some rooms are on the ground floor, some on the first and some on the second. No lift. - Are there quiet, private, romantic rooms?
Yes, all our rooms are very quiet and private. - Are linens and towels provided or do I need to bring my own?
Linen and towels are provided. - Do the rooms/apartments have a terrace/courtyard?
Most of the rooms are on the garden. - Do the rooms/apartments have a balcony?
No. - Do you have non smoking rooms/apartments?
No. - Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
All the rooms have TV sat. - Is there a telephone with direct dialling in the rooms/apartments?
All the rooms have direct dialling telephone. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes. - Is there a dining room where we could sometimes all dine together?
Yes. - Do you have an Internet/E-Mail point in the Property?
Yes. But if you have your computer with you, you can use it in your room. - Is there a swimming pool? When is it open?
Yes. - Is parking or garage available?
Parking is available. - Where can we rent a car?
In Civitella Marittima (5 Km far) and in Grosseto (22 Km far). - Are there grocery stores or supermarkets in the surroundings?
Yes. In Paganico (1 Km far). - Are there vineyards nearby?
Yes. - How far is Florence, Siena, Pisa from the Property?
Florence: 110 Km. Siena: 45 Km. Pisa: 150 Km. - Which is the nearest village or town?
Paganico (1 Km). - Which is the nearest airport?
Florence. - Do you have a pickup or shuttle service from and to the airport?
No. - Which is the nearest bus-stop?
Paganico (1 Km) - Which is the nearest railway station?
Civitella Paganico (1 Km) or Grosseto (22 Km). - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes. There is an equipped gym. - Are pets welcome?
Yes, small and medium size dogs in the rooms on the garden. - Is there a restaurant in the Property?
No. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
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