FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 10.30 am.
  Check-out: before 12.00 am.
• Is the price per room/apartment or per person?
  The price is per room for B&B and per person for HB and FB.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included in the price. It is a continental breakfast.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Seven floors, with two elevators.
• Are there quiet, private, romantic rooms?
  All rooms are quiet, private and panoramic.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, all the rooms are with terrace.
• Do the rooms/apartments have a balcony?
  Yes, all the rooms are with balcony.
• Do you have non smoking rooms/apartments?
  No, we do not have no-smoking room.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in all rooms Satellite TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, with direct dialling line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, included in the price.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, on the roof-garden.
• Is parking or garage available?
  Yes, garage available.
• Where can we rent a car?
  Close to the hotel.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 120 km, Pisa 180 and Siena 45 km.
• Which is the nearest airport?
  Florence airport 100 km. Fiumicino airport 190 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Just, in front the hotel.
• Which is the nearest railway station?
  Chiusi Chianciano Terme Station 15 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, Sauna and Swimmingpool.
• Are pets welcome?
  No, sorry pets not allowed.
• Is there a restaurant in the Property?
  Yes, we have a restaurant open for resident guests only.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.