FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm until 5pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per apartment or per room.
• Is breakfast included in the price and what type of breakfast?
  It's a self catering accommodation for the apartments. For the rooms we offer a Bed & breakfast service.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 3 floors without lift.
• Are there quiet, private, romantic rooms?
  Yes, all the apartment are quiet and private.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, a courtyard.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV in some accommodations.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, open during the summer season.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  In Siena.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Mercatale Val Di Pesa.
• Are there vineyards nearby?
  Yes, all around the property.
• How far is Florence, Siena, Pisa from the Property?
  Siena is 40 km, Florence 15 km, Pisa is 100 km.
• Which is the nearest village or town?
  Mercatale Val di Pesa.
• Which is the nearest airport?
  Florence.
• Do you have a pickup or shuttle service from and to the airport?
  Only on request.
• Which is the nearest bus-stop?
  Mercatale Val di Pesa.
• Which is the nearest railway station?
  Firenze.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.