FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, it is not.
• Is heating included in the price?
  All local taxes, gas for cooking, sheets and towels, hot water, electricity and lockbox safe and use of swimming pool.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors, and no elevator.
• Are there quiet, private, romantic rooms?
  No, they are not.
• Are linens and towels provided or do I need to bring my own?
  Yes, they are.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they have.
• Do the rooms/apartments have a balcony?
  Yes, they have.
• Do you have non smoking rooms/apartments?
  No, we do not have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  No we do not have.
• Is there a swimming pool? When is it open?
  We have a swimming pool, and it is open from May to September.
• Is parking or garage available?
  Yes, it is.
• Where can we rent a car?
  In Florence.
• Are there grocery stores or supermarkets in the surroundings?
  In Castelfiorentino, Km 10.
• Are there vineyards nearby?
  Yes, there are plenty.
• How far is Florence, Siena, Pisa from the Property?
  Florence Km 40, Siena Km 60, Pisa Km 50.
• Which is the nearest village or town?
  Castelnuovo Km 5, Castelfiorentino Km 10.
• Which is the nearest airport?
  Pisa and Florence.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have.
• Which is the nearest bus-stop?
  There are no bus-stop close to the House.
• Which is the nearest railway station?
  Castelfiorentino.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, it is not possible.