FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: within 04.00 pm.
  Check-out: within 10.00 am.
• Is the price per room/apartment or per person?
  The price is for apartment.
• Is breakfast included in the price and what type of breakfast?
  The breakfast is not included.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  At the grand floor and at the first floor.
• Are there quiet, private, romantic rooms?
  The apartment more quiet and romantic it is the called Hay-Loft.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property
• Do the rooms/apartments have a terrace/courtyard?
  The apartments for two people have the terrace.
• Do the rooms/apartments have a balcony?
  Yes.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, 12x6 m.
• Is parking or garage available?
  An open parking is available.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, to Pieve S. Stefano, 3 Km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Firenze 120 Km, 1.5 hours Lucca & Pisa (240 Km), 2.5 hours Siena (110 Km).
• Which is the nearest village or town?
  Pieve S. Stefano.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.