FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English, French, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 6 floors.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet and private.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some of the rooms have a beautiful terrace.
• Do the rooms/apartments have a balcony?
  Yes, some of the rooms have a beautiful terrace.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes, open in Summer Season.
• Is parking or garage available?
  Yes, parking is available. Garage is available with an extra cost.
• Where can we rent a car?
  You can ask to our staff.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 120 km, Pisa is 60 km far from the property.
• Which is the nearest village or town?
  Massa.
• Which is the nearest airport?
  Pisa.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  Just in front to the hotel.
• Which is the nearest railway station?
  Massa.
• How far away is the beach?
  The beach is 100 m far from the property.
• Is the beach private or public?
  Private.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Yes, the in-hotel restaurant "Il Sestante" offers regional dishes and national and international specialities.
  
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Adsl internet connection included in the price.