FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 11am, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Price are for room.
• Is breakfast included in the price and what type of breakfast?
  No, is not included.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes
• Which languages are spoken at the reception?
  English, French, Spanish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors in the building but we are at the 1st floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes we have non smooking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  No.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  Nearby (100mt) there is the information turistic and can help you.
• How far is Florence, Siena, Pisa from the Property?
  Pisa 20 km
  Florence 70km.
  Siena 130 km.
• Which is the nearest airport?
  Pisa airport : 25/30 km
  Florence airport:60 km
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  Piazza S.Maria (around 100 mt from the accommodation).
• Which is the nearest railway station?
  Lucca Centrale.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes (little size).
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.