FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.00 pm. to 08.00 pm.
  Check-out: before 10.00 pm.
• Is the price per room/apartment or per person?
  Price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, in double rooms.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  No, you can not.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 3 floors.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are quiet, private and romantic.
• Are linens and towels provided or do I need to bring my own?
  Of course, linen and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, they have not.
• Do the rooms/apartments have a balcony?
  No, they have not.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes there is air-conditioning at no extra charge in the rooms. In the apartments airconditioning is available on request.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a restaurant.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  Yes, a large swimming pool with a wide solarium overlooking the mild Chianti hills.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  You can rent a car in Siena.
• Are there grocery stores or supermarkets in the surroundings?
  In Castelnuovo Berardenga, 4 km about.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Firenze km 80; Siena km 15; Pisa 161 km.
  
• Which is the nearest village or town?
  Castelnuovo Berardenga Km 4,5 about.
• Which is the nearest airport?
  Florence, 80 km about.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not but we can arrange a pickup from the railway station.
• Which is the nearest bus-stop?
  200 mts far from the Villa.
• Which is the nearest railway station?
  Siena Km 15 about.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Our Restaurant offers typical Tuscan dishes, with a special care of meats quality, strictly "Chianina"!
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.