FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Rooms
  Check-in: from 10.00 until 20.00 pm. If later arrival, please advise at the moment of the reservation.
  Check-out: before 12.00 am.
  
  Apartments
  Check-in: Sautrday from 14.00 until 18.00 pm.
  Check-out: Saturday before 10.00 am.
• Is the price per room/apartment or per person?
  The given price are the daily price per room. And weekly price per apartment.
• Is breakfast included in the price and what type of breakfast?
  Yes, if you have a room reservation, the apartments are self-catering.
• Can we settle the bill on arrival?
  Yes, excluded extras, but normally the payment will be done at the moment of check-out.
• Which languages are spoken at the reception?
  English and French.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are quiet and romantic but in particular we can recommend the Suites.
• Do the rooms/apartments have a terrace/courtyard?
  No, but there are tables and chairs in the garden around the pool area.
• Do the rooms/apartments have a balcony?
  No one has balcony.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes. Not covered.
• Where can we rent a car?
  In Perugia.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Cortona. And The Relais is very near 2 villages; Petrignano 500m and Pozzuolo 5km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 90 km, Siena 55 km, Pisa 200 km.
• Which is the nearest village or town?
  The Relais is very near 2 villages; Petrignano 500m and Pozzuolo 5km. Otherwise Cortona, Castiglione del Lago 10 km or Montepulciano 17 km.
• Which is the nearest airport?
  Siena SAY, 110 Km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Camucia di Cortona.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.