FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 10am.
• Is the price per room/apartment or per person?
  Per person.
• Is breakfast included in the price and what type of breakfast?
  Yes, Breakfast is included.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two floors, yes we have the lift accessible to disabled people.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and private rooms.
• Are linens and towels provided or do I need to bring my own?
  Yes, there are linens and towels.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms haven't terrace.
• Do the rooms/apartments have a balcony?
  No, the rooms haven't balcony.
• Do you have non smoking rooms/apartments?
  We have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is Tv in the rooms but not intenational channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there isn't air conditioning but the rooms are fresh.
• Is there a dining room where we could sometimes all dine together?
  Yes, The former Refectory.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  There is a private parking.
• Where can we rent a car?
  In Florence.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, There are Contea, Dicomano and Rufina.
• Are there vineyards nearby?
  Yes, Chianti Rufina e Pomino.
• How far is Florence, Siena, Pisa from the Property?
  35 km.
• Which is the nearest village or town?
  Dicomano and Rufina.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Contea.
• Which is the nearest railway station?
  Contea.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there isn't.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.