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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. - Is the price per room/apartment or per person?
The price is per room. - Is breakfast included in the price and what type of breakfast?
No, our buffet breakfast is not included in the price. - Can we settle the bill on arrival?
No, you can settle the bill on departure. - Which languages are spoken at the reception?
Italian, English, German and French. - How many floors are there in the building and do you have an elevator (lift) in the building?
Castello del Nero consists of various buildings, some with two floors and lift. - Are there quiet, private, romantic rooms?
Yes, our rooms are very quiet featuring private entrance and romantic frescoes and fireplaces. - Do the rooms/apartments have a terrace/courtyard?
Some do have terraces or outside courtyard. - Do the rooms/apartments have a balcony?
No, they do not. - Do you have non smoking rooms/apartments?
Yes, we do. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
LCD TVs in all rooms with satellite TV, pay per view and some bathrooms with TV. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning in all rooms, free of charge and individually controlled. - Do you have an Internet/E-Mail point in the Property?
No. - Is there a swimming pool? When is it open?
Yes, there is a heated swimming pool open from May to September. - Is parking or garage available?
Outdoor parking on property grounds. - Where can we rent a car?
This service may be requested at the concierge. - Are there grocery stores or supermarkets in the surroundings?
The nearest grocery stores are at 500 metres far from us
(Tavarnelle Val di Pesa). - Are there vineyards nearby?
Yes, Castello del Nero is surrounded by Chianti Classico vineyards. - How far is Florence, Siena, Pisa from the Property?
Florence 25 km, Siena 30 km, Pisa 100 km. - Which is the nearest village or town?
Tavarnelle Val di Pesa (500 metres). - Which is the nearest airport?
Florence, Amerigo Vespucci called also "Peretola" airport (40 km). - Do you have a pickup or shuttle service from and to the airport?
On request, upon charge. - Which is the nearest bus-stop?
Tavarnelle Val di Pesa (500 metres). - Which is the nearest railway station?
Poggibonsi (12 km). - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
State-of-the art Gym, 1000 square metres Spa by "E'SPA". - Are pets welcome?
Yes, but only small size. Not allowed in restaurant, bar, pool and spa area. - Is there a restaurant in the Property?
Yes, restaurant "La Torre" offering the best of Tuscan tradition. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, direct access in room by TV keyboard or direct plug in.
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