FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: Saturday from 3pm onwards.
  Check-out: Saturday before 11am. Please let us know in advance what time you intend to check in. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is for the entire villa per week (Saturday to Saturday).
• Is breakfast included in the price and what type of breakfast?
  No, the villa is rented as self-catering.
• Is heating included in the price?
  No, heating is not included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, Italian and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two floors without elevator.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms are very quiet and romantic with private bathrooms.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  The two rooms on the ground floor have external doors leading to the garden. One upper room has a large, private terrace.
• Do you have non smoking rooms/apartments?
  Smoking is permitted in the villa, and it is up to the guests to decide on designated smoking areas.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All bedrooms without TV, but TV is available in the living room.
• Is there a telephone with direct dialling in the rooms/apartments?
  A mobile/cellular phone will be provided, with guests being charged only for the credit used.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is no air conditioning available.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a cosy dining room or alternatively, the shaded, outdoor pinewood area with tables and chairs.
• Do you have an Internet/E-Mail point in the Property?
  Yes, in the living room there is a computer with Internet acces.
• Is there a swimming pool? When is it open?
  Yes, the swimming pool is available for guests all year round.
• Is parking or garage available?
  Parking is possible on the property.
• Where can we rent a car?
  In Siena (8km). We can also arrange rental cars at favourable rates.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, grocery stores and supermarkets in San Rocco a Pilli (2km).
• Are there vineyards nearby?
  Yes, this is the Chianti Classico area.
• How far is Florence, Siena, Pisa from the Property?
  Florence 60km, Siena 8km and Pisa 95km.
• Which is the nearest village or town?
  San Rocco a Pilli (2km).
• Which is the nearest airport?
  Florence (Firenze) airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes. We don't want our guests to get lost once they are in Italy_ and for this reason we take care of them from the arrival at the airport until their departure with a pickup/drop off service.
• Which is the nearest bus-stop?
  Close to the property - 5 minutes on foot.
• Which is the nearest railway station?
  Siena.
• Are pets welcome?
  Only very small pets on request.
• Is there a restaurant in the Property?
  On request, we can organise for our Tuscan chef to cook special and delicious dishes, typical of the region
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Not from the bedrooms. In the living room there is a computer with Internet access.