FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Price are per person.
• Is breakfast included in the price and what type of breakfast?
  Yes, an Italian breakfast is included in the price.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  Italian, English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are two floors and at the moment we do not have elevator.
• Are there quiet, private, romantic rooms?
  Not particularly.
• Are linens and towels provided or do I need to bring my own?
  Yes, they are.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, every room has a little private garden.
• Do the rooms/apartments have a balcony?
  No, there have not.
• Do you have non smoking rooms/apartments?
  No, there are not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV, with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is.
• Is there a swimming pool? When is it open?
  Yes, it is open only in the warm season (May - October).
• Is parking or garage available?
  Yes, a parking.
• Where can we rent a car?
  Pontremoli or Aulla.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence 150 Km, Siena 200 Km, Pisa 120 Km.
• Which is the nearest village or town?
  Villafranca in Lunigiana
• Which is the nearest airport?
  Pisa.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have.
• Which is the nearest bus-stop?
  In Mulazzo (300 mt).
• Which is the nearest railway station?
  Villafranca - Bagnone.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, it is not possible.