FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from midday, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included but there is the kitchen use.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  You can settle the bill on arrival.
• Which languages are spoken at the reception?
  English, French, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is one plain floor without a lift.
• Are there quiet, private, romantic rooms?
  Yes, there are all quiet rooms.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels are included.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there is a garden.
• Do the rooms/apartments have a balcony?
  No, there is no balcony.
• Do you have non smoking rooms/apartments?
  No, we do not have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a common Tv in the living room.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is no phone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is no air-conditioning but heating is included during the cold months.
• Is there a dining room where we could sometimes all dine together?
  No, but there is a common kitchen.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not have an internet point.
• Is there a swimming pool? When is it open?
  Yes, there is a swimming pool open during the warmest months.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  You may rent a car in Florence or Pisa airports.
• How far is Florence, Siena, Pisa from the Property?
  Florence is at 49 km.
• Which is the nearest airport?
  Florence or Pisa airports are the closest.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we may organize a shuttle service from the rooms.
• Which is the nearest bus-stop?
  Castelfiorentino is the nearest bus stop.
• Which is the nearest railway station?
  Castelfiorntino is the nearest station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  Yes, pets are allowed.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot connect the modem.