FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: within 15.00 pm
  Check-out: within 12.00 am.
  
• Is the price per room/apartment or per person?
  The price is per room/apartment per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, its included for the Hotel guests.
• Can we settle the bill on arrival?
  No, you must pay before the Check-in.
• Which languages are spoken at the reception?
  English, Italian and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Two floors with out elevator.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms and apartments are very quite and romantic .
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, with out international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
  
  
• Do you have an Internet/E-Mail point in the Property?
  Yes, in our Property there is a Internet Point, which is at disposal of all our Clients.
  
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes, the parking is available in our property.
• Where can we rent a car?
  You can rent a car in Siena 38 km or in Florence 100 km.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, and many tipycal Tuscany stores.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 100 km, Siena 38 km, Pisa 180 km
• Which is the nearest village or town?
  Asciano.
• Which is the nearest airport?
  Rome Airport total distance: 184.7 km
  Florence Airport total distance: 99.9 km
  Pisa Airport total distance: 180.0 km
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  N/A
• Which is the nearest railway station?
  Asciano.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Hydromassage and Swimming pool.
• Are pets welcome?
  Only small pets on request.
• Is there a restaurant in the Property?
  Yes, "Il Tinaia" and for light lunch and the bar "Il Fienile".
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.