FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per person.
• Is breakfast included in the price and what type of breakfast?
  The continental breakfast is included in the price.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  Yes, of course.
• Which languages are spoken at the reception?
  We speak English, German, Spanish, Portuguese, French, Russian and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is one floor without elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Are linens and towels provided or do I need to bring my own?
  Yes, they are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they do.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is satellite TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dial telephone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  Yes, there is a swimming pool and it is open from March till October.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  You can rent a car at the reception desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence 100km, Siena 48km, Pisa 135km
• Which is the nearest village or town?
  The nearest village is Roccastrada 3km and Grosseto 29km.
• Which is the nearest airport?
  The nearest airports are Pisa and Florence.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do.
• Which is the nearest bus-stop?
  The nearest bus-stop is Roccastrada.
• Which is the nearest railway station?
  The nearest railway station is Roccastrada.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.