FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 14.00 pm.
  Check-out: before 11.00 am.
• Is the price per room/apartment or per person?
  Per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, apartments are self catering.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are two apartments on the ground floor and two on the first floor. No lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  In San Sepolcro (12 km), or at Florence/Rome airport.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Monterchi and in Le Ville (1 km).
• Are there vineyards nearby?
  No.
• How far is Florence, Siena, Pisa from the Property?
  Florence 80km, Siena 80 km, Pisa 160 km.
• Which is the nearest village or town?
  Monterchi and Le Ville (1 km).
• Which is the nearest airport?
  Florence Airport, 80 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request.
• Which is the nearest bus-stop?
  30 mt.
• Which is the nearest railway station?
  San Sepolcro 12 km, Arezzo 20 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, but of small size.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.