FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: between 03.00 pm and 07.00 pm.
  Check-out: before 09.30 am.
• Is the price per room/apartment or per person?
  The prices indicated are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, the apartments are self-catering.
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground floor and first floor.
• Are there quiet, private, romantic rooms?
  All the bedrooms are very romantic.
• Are linens and towels provided or do I need to bring my own?
  All linens are supplied by us.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a swimming pool? When is it open?
  Yes, 12 X 6 X 1.40 metres.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  In Castelfiorentino, 4 Kms.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Castelfiorentino 4 Kms.
• Are there vineyards nearby?
  Yes, and we also produce wine and olive oil.
• How far is Florence, Siena, Pisa from the Property?
  Firenze 32 km ,Siena 47 km, Pisa 54 km.
• Which is the nearest village or town?
  Castelfiorentino, 4 Kms.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  In Castelfiorentino, 4 Kms.
• Which is the nearest railway station?
  Castelfiorentino, 4 Kms.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.