FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check in: 4.30 pm - 9.00 pm.
  Check out: within 10.30 am.
  
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  No heating is according to consumption (3 EUR/m³).
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is only one apartment on 2 floors; there is no elevator.
• Are there quiet, private, romantic rooms?
  Yes, all rooms are quiet, private and romantic.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  All the apartments have a courtyard.
• Do the rooms/apartments have a balcony?
  No, rooms have not a balcony.
• Do you have non smoking rooms/apartments?
  No, we have not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a Tv in every apartment, but no satellite Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  Yes, it is.
• Is parking or garage available?
  Yes, it is.
• Where can we rent a car?
  In Siena.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in Rapolano Terme at 1,5 km.
• Are there vineyards nearby?
  Yes, we are wine producers.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 80 km; Siena is 25 km; Pisa is 120 km.
• Which is the nearest village or town?
  Rapolano Terme at 1,5 km.
• Which is the nearest airport?
  Florence Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not.
• Which is the nearest bus-stop?
  Rapolano Terme.
• Which is the nearest railway station?
  Rapolano Terme.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, with no extra charge.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.