FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 3pm.
  Check-out: before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, it is not.
• Is heating included in the price?
  No, it is not.
• Can we settle the bill on arrival?
  On request.
• Which languages are spoken at the reception?
  English and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is ground and first floor, no lift.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Are linens and towels provided or do I need to bring my own?
  We provide them.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they do.
• Do the rooms/apartments have a balcony?
  Yes, some of them.
• Do you have non smoking rooms/apartments?
  No, sorry.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV in all apartments.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a common room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is.
• Is there a swimming pool? When is it open?
  Yes, during the summer.
• Is parking or garage available?
  There is a parking.
• Where can we rent a car?
  In Figline Valdarno.
• Are there grocery stores or supermarkets in the surroundings?
  In Figline Valdarno, 2 km away, you can find supermarkets, post office, bank and so on.
• Are there vineyards nearby?
  Yes, there are.
• How far is Florence, Siena, Pisa from the Property?
  Florence 25 km. Siena 40 km. Pisa 100 km.
• Which is the nearest village or town?
  Figline Valdarno 2 km.
• Which is the nearest airport?
  Florence Airport 35 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request.
• Which is the nearest bus-stop?
  In Figline Valdarno 2 km.
• Which is the nearest railway station?
  Figline Valdarno.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, but there are some restaurants nearby.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.