FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: From 01.00 p.m. to 09.00 p.m.
  Check-out: Within 11.00 a.m.
• Is the price per room/apartment or per person?
  Daily price per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, a buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes. It is possible to pay at check-in or check-out time.
• Which languages are spoken at the reception?
  The reception speaks two languages: English and French.
  
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Our rooms are on the first or ground floor.
• Are there quiet, private, romantic rooms?
  All our rooms are very romantic and quiet. We are just in the middle of the fields - from our windows you can see wonderful sunsets.
• Do the rooms/apartments have a terrace/courtyard?
  All rooms on the ground floor look at the garden.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, with direct-dial line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Yes, we have a swimming pool and tennis court.
• Is parking or garage available?
  Yes, it is available, free of cost.
• Where can we rent a car?
  In Florence or Castelfiorentino.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, in the village of Castelfiorentino 3 km.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 40km; Siena 40km; Pisa 60km.
• Which is the nearest village or town?
  Castelfiorentino 3 km.
• Which is the nearest airport?
  Peretola airport in Florence, 35 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Castelfiorentino 3 km.
• Which is the nearest railway station?
  Castelfiorentino 3 km.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.