FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday until 6pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per room.
  
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, Italian and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Ground or first floor.
• Are there quiet, private, romantic rooms?
  Yes, each bedroom is quiet and romantic.
  
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
  
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes.
• Where can we rent a car?
  Yes, Avis/Hertz and etc. in Florence.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence 8 km, Siena 45 km, Pisa 55 km.
• Which is the nearest village or town?
  Grassina, 2 km.
• Which is the nearest bus-stop?
  200 mt.
• Which is the nearest railway station?
  Florence, "Santa Maria Novella"
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.