FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  Price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental Breakfast.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes, you may.
• Which languages are spoken at the reception?
  English, French and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is one floor and no lift.
• Are there quiet, private, romantic rooms?
  Yes, they very much are.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, there is a shared terrace.
• Do the rooms/apartments have a balcony?
  No, sorry.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, TV with 3 sat channels, one english, one french and one deutch.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, no extra charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, there is a parking.
• Where can we rent a car?
  At Prato, 15 km.
• Are there grocery stores or supermarkets in the surroundings?
  At about 500 mt there ia a supermarket "Catena".
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Florence about 23 km, Pisa 80 km, Siena 95 km.
• Which is the nearest village or town?
  Quarrata is located at 4 km, Catena at 500 mt.
• Which is the nearest airport?
  Airport "A. Vespucci" Firenze.
  
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Catena.
• Which is the nearest railway station?
  Pistoia or Prato
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, they are but please check on booking.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.