FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2.30pm until 10pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast (but only in rooms rates).
• Is heating included in the price?
  No.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  2 floors and no elevator.
• Are there quiet, private, romantic rooms?
  Yes, very quiet, private and romantic.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Some.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, but we have international channels just in the junior suite.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Only in the junior suite, seasonal without any extra charge.
• Is there a dining room where we could sometimes all dine together?
  No, but there is a restaurant.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Yes.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, 200 mt.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  Firenze: 38 km, Siena: 42 km, Pisa: 50 km.
• Which is the nearest village or town?
  San Giovanni Val d'Arno, 1 km.
• Which is the nearest airport?
  Firenze, 38 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes.
• Which is the nearest bus-stop?
  10 mt.
• Which is the nearest railway station?
  7 km, in San Giovanni Val d'Arno.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.