FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm until 11pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  The breakfast is a buffet but it is not included in the price.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  Languages spoken: English, French, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors but there is no elevator.
  Four of the six apartments are on the ground floor.
• Are there quiet, private, romantic rooms?
  All the rooms are quiet and romantic.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided by our structure.
• Do the rooms/apartments have a terrace/courtyard?
  The rooms haven't a terrace but there is a wide covered terrace near the Sala Tiziana, where the guest can have relax or breakfast.
• Do the rooms/apartments have a balcony?
  The rooms have no balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have non smoking rooms and apartments.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  yes there is tv in the rooms but we haven't satellite channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialing in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not air conditioning but the apartments are quite fresh.
• Is there a dining room where we could sometimes all dine together?
  In each apartments there is a kitchen and a dining room where guests can have lunch and dinner.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have a connection for Internet near the reception where guests can use their own laptop.
• Is there a swimming pool? When is it open?
  We will offer our guests a swimming pool in June 2008.
• Is parking or garage available?
  We have a wide private parking for the guests.
• Where can we rent a car?
  There is some rentals in this area but we can offer our guests a service of free service of shuttle for Lucca City on demand.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are many supermarkets and sotres in the surroundings, 500 meters away from our structure.
• Are there vineyards nearby?
  Yes, there are many vineyards and farms nearby, especially in Montecarlo.
• How far is Florence, Siena, Pisa from the Property?
  These cities are about 30 minutes far away from our property by car.
• Which is the nearest village or town?
  The nearest village is Porcari, which is 500 meters away from here. Lucca is 8 kilometers far away from Ambassador.
• Which is the nearest airport?
  The nearest airport is Pisa airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes we can offer a shuttle service on demand of our guests.
• Which is the nearest bus-stop?
  The nearest bus stop is Porcari, via Romana Est.
• Which is the nearest railway station?
  The nearest railway station is Porcari, just 1,5 kilometers away from Ambassador.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there isn't a fitness center.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  No, there is no restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  In this moment this is impossible, but we will offer soon a wireless connection in the rooms.