FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 12.30pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfats is included in the price.
• Is heating included in the price?
  No, it is not included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak Italian, English, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is only ground floor.
• Are there quiet, private, romantic rooms?
  Yes, there are very private and romantic room.
• Are linens and towels provided or do I need to bring my own?
  Yes, they are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in every room there is Sat Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is with extra cost. It is available during Summer time.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not.
• Is there a swimming pool? When is it open?
  Yes, there is a swimming pool, it is open from June to September, but on request we can open also on May and October.
• Is parking or garage available?
  Yes, there is a free and private parking available.
• Where can we rent a car?
  You can rent a car at Florence airport or you can ask at the reception desk.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there is a supermarket, 600 mt.
• Are there vineyards nearby?
  Yes, there are vineyards in the surrounding area.
• How far is Florence, Siena, Pisa from the Property?
  Florence is 120 km far, Siena is 70 km far, Pisa 180 km far.
• Which is the nearest village or town?
  The nearest village is Montepulciano.
• Which is the nearest airport?
  The nearest airport is Florence Peretola Airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, but only on request and with extra charge.
• Which is the nearest bus-stop?
  The nearest bus stop is Bivio di San Biagio, 600 mt (Lsi - Train line).
• Which is the nearest railway station?
  The nearest railway station is Chiusi - Chianciano, 20 km away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are welcome.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.