FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: between 03.00 pm and 06.00 pm.
  Check-out: within 10.30 am.
• Is the price per room/apartment or per person?
  The price indicated is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French and Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  On ground or first floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  All linens and towels are supplied by the property.
• Do the rooms/apartments have a terrace/courtyard?
  Some apartments have a terrace, but all the apartments have an open green space with table and chairs.
• Do the rooms/apartments have a balcony?
  Some apartments have a balcony, others have a lodge.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Thers is satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  We have an Internet connection at the reception to provide all kind of informations to our guests.
• Is there a swimming pool? When is it open?
  Yes, a beautiful panoramic swimming pool.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Incisa Val d'Arno 1,5 km.
• Are there grocery stores or supermarkets in the surroundings?
  Yes.
• Are there vineyards nearby?
  Yes.
• How far is Florence, Siena, Pisa from the Property?
  19 km Florence, 70 km Siena, 100 km Pisa.
• Which is the nearest village or town?
  The closest town is "Incisa Val d'Arno", 3 km far to the villa.
• Which is the nearest airport?
  Firenze Airport (A.Vespucci).
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Incisa Val d'Arno, (1.5 km).
• Which is the nearest railway station?
  Incisa Val d'Arno, (1.5 km).
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.